nowbotmike

Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.

1. Outlook 365 Not Syncing With Gmail
2. Outlook Not Updating Gmail Settings
3. Outlook Mail Not Updating Emails

Do you have an Office 365 account?

Outlook 365 Not Syncing With Gmail

'Root' is not supported from Outlook 2013 onwards for GMail. Anyway, my findings indicate that IMAP GMail account does not work for Sent Mail folder from Outlook 2013 onwards and it is normal that there will only be local sync not server sync for Sent Mail folder. I then entered the reg hack for Outlook to NOT update shared mailboxes in cached mode and only list those shared mailboxes in 'Online' mode. This leaves the primary mailbox in 'Cached' mode and continues to update. Thanks Techlogicnet - Quote 'Check the Application Logs on your Exchange server. Look for Event ID 9646.

The Support and Recovery Assistant for Office 365 can diagnose and fix several Outlook issues for you, including fixing your Outlook profile. You can download the tool (English only).

Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016

1. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File.

2. Choose Account Settings > Account Settings.

3. On the Email tab, choose your account (profile), and then choose Repair.

   Note: The Repair option isn't available if you're using Outlook 2016 to connect to an Exchange account.

4. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Outlook connection still not working?

• Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Office 365.

• Download and run the Support and Recovery Assistant for Office 365 (English only).

Hi Paul,

There might be an issue with the browser that you're using to sync your Gmail account. We suggest that you try to reconfigure your account by removing then re-adding your account. You may follow the steps below:

To remove an email address from the send/receive option, follow the steps below:

1. Sign in to your Outlook.com account.
2. Click the Gear icon beside your name located at the upper right corner your Outlook.com interface.
3. Click More mail settings.
4. Under Managing account, click Your email accounts.
5. Under 'Accounts you've added', click Details on the right side of the email address.
6. A confirmation message will appear and click Remove.

To re-add email address, follow the steps below:

Outlook Not Updating Gmail Settings

1. Under Your email accounts page, click Add a send-and-receive account.
2. Enter your Gmail email address.
3. Click Next.
4. You will have an option on where you will save downloaded emails.
5. Click Save.

You can check this link as well. This will provide you steps on how to import contacts to an Outlook.com account.

Feel free to contact us if you have further inquiries.

Outlook Mail Not Updating Emails

If you think this was useful, do not hesitate to “mark it as an answer” to help those who are facing the same problem.